Zemen Bet Privacy Policy

Knowing what happens to your information should not require placing a bet. Zemen Bet respects your privacy and is committed to protecting personal information. We collect account details, verification records, payment and betting activity, device information, and support communications as needed to deliver services, protect accounts, and meet applicable obligations. For questions about Zemen Bet personal data, use Contact Us.

This policy covers visitors and account holders using our website, mobile version, app, account services, sports betting, live betting, games, Keno, bonuses, payments, support channels, and communications. “Personal data” means information that identifies you or can be linked to you. “Processing” means collecting, using, storing, sharing, or deleting that information.

Who We Are

“We” and “our” refer to the operator responsible for Zemen Bet’s website and services. Zemen Bet provides online betting and gaming for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions, and regional restrictions. Consult About Us for operator identification and License & Regulation for information about regulatory status. Before registering, verify current details against the competent authority’s latest information; this policy is not evidence of regulatory approval.

Information We Collect

The information needed depends on your interaction with us. Browsing can generate technical records without an account, while registration, withdrawals, or customer due diligence may require additional details. Collection should remain limited to lawful, operational, security, and regulatory needs.

• Account data: name, phone number, email, date of birth, username, and password-related security data.
• Verification data: identity documents, age checks, KYC information, and relevant fraud prevention records. KYC means “Know Your Customer”: checks used to confirm identity and eligibility.
• Transaction data: deposits, withdrawals, payment method details, balance history, payment references, and bonus activity.
• Betting account data: bets, odds, results, live betting activity, Keno entries, and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies, and log files.
• Communication data: support messages, complaints, emails, chat logs, and call records or recordings where applicable and appropriately disclosed.
• Responsible gaming data: limits, self-exclusion requests, risk indicators, and account restrictions.

Do not send unrelated sensitive information. If documents are requested, check which fields are needed and use the designated secure submission channel rather than public messages.

How We Use Personal Data

We use relevant information to create and manage accounts, confirm identity and age eligibility, protect login access, process deposits and withdrawals, and settle bets, winnings, bonuses, and promotions. For example, a withdrawal request may require checks that the payment recipient matches the verified account holder.

Activity and transaction records also help detect multiple accounts, payment abuse, bonus abuse, fraud, and suspicious betting patterns. Technical and support information helps diagnose problems with the website, app, games, and customer service. A delayed live betting page may require device and session details for investigation, rather than another copy of your identity document.

Other purposes include important service notices, responsible gaming controls, dispute resolution, and applicable legal, tax, accounting, anti-money laundering, licensing, and regulatory duties. Marketing is sent only where allowed, with available opt-out options. Stopping marketing does not necessarily stop essential account or security messages.

Legal Basis / Lawful Reasons

Depending on applicable law and the activity involved, processing may be needed to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud, or resolve disputes. Where consent is required, we seek it for the relevant purpose. You may withdraw consent through the available controls or support, without affecting processing already lawfully completed.

These reasons do not give unrestricted permission to use your information. The specific lawful basis and any conditions must be assessed for each purpose under the applicable regulatory framework. Ask support if you need clarification about a particular use.

Cookies and Tracking

Cookies are small files stored on your device. They and similar technologies may maintain login sessions, protect accounts, remember preferences, analyse traffic, improve performance, and measure marketing where permitted. Optional tracking should be subject to applicable consent requirements. Blocking essential cookies may affect login or account functions. See our Cookie Policy for details and available controls.

Data Sharing

We do not sell personal data as a product. Zemen Bet player information may be shared where necessary with payment processors, identity verification providers, hosting or cloud infrastructure providers, analytics and security services, customer support tools, and professional advisers. These third-party service providers are organisations that perform defined tasks for the service.

Access should be limited to the information needed for the assigned purpose, with suitable contractual and confidentiality protections. Disclosure to regulators, law enforcement, or courts may be required by law. A payment provider may also handle information under its own privacy terms; review those terms before authorising a transaction.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and use suitable safeguards for the destination and processing involved. For a privacy policy in Ethiopia, overseas processing remains relevant even when the player accesses the service locally. Contact us to ask about arrangements affecting your information.

Data Storage and Retention

Records are retained only as long as necessary for account operation, financial records, legal obligations, disputes, fraud prevention, responsible gaming controls, and regulatory requirements. Different records can require different retention periods; there is no single period stated here for all data.

Closing an account does not automatically erase every record. Some transaction or self-exclusion information may still be needed for lawful purposes. When retention is no longer justified, information should be securely deleted or anonymised so it no longer identifies you.

Security Measures

Zemen Bet data protection relies on reasonable technical and organisational measures. Depending on the system, safeguards may include encryption where appropriate, restricted access, secure login controls, monitoring, backups, fraud detection, staff confidentiality duties, and internal handling procedures. No online service or transmission method can guarantee complete security.

To support Zemen Bet account security, use a unique password and keep verification codes private. Before using Zemen Bet login, verify the domain through an established official communication channel. Access any app or APK only through verified official sources, review requested permissions, and report unexpected login or payment activity promptly.

User Rights

Depending on applicable data protection laws, you may request access, correction, deletion, restriction, objection, or information about processing. Requests can be limited where legal, financial, security, or regulatory duties require records to remain. Identity verification may be necessary to prevent disclosure to someone else.

1. Step 1: Contact support through the privacy enquiry or complaint channel shown on this website.
2. Step 2: Describe the information or processing concerned and the action you want. Do not include passwords or one-time codes.
3. Step 3: Complete any proportionate identity check and retain the response or reference number.

For Zemen Bet privacy enquiries, ask about the applicable response period and complaint-handling procedure. Where available under law, you may also raise concerns with the competent authority.

Age Restrictions and Children’s Data

Services are intended only for eligible adult users. We do not knowingly collect personal data from underage users. If a parent, guardian, or other person believes such information has been submitted, contact support so the matter can be investigated and appropriate account restrictions, deletion, or legally required retention considered. Read the Age Restriction Policy before registration.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion requests, and risk indicators may be processed to support responsible betting measures and enforce platform rules. These records can help maintain deposit limits or prevent access during self-exclusion. Monitoring is not a diagnosis and cannot identify every harmful pattern. Details are available under Responsible Gaming.

Terms, Bonuses, and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment checks, and anti-fraud controls. Before depositing or accepting an offer, compare published verification requirements, transaction limits, fees, processing times, and withdrawal procedures—not promotional claims. Browser and app access should be compared by available functions and permissions, not assumed to offer identical privacy controls.

Updates to This Policy

We may update this policy when services, laws, security practices, or processing activities change. Material changes should be communicated through appropriate service channels, with consent requested where required. Review the published policy before providing new categories of information, and contact support if a change affects your understanding of how your data is handled.